Shipping & Returns

This document is not published yet. The Shipping & Returns policy is awaiting approved copy from DRMA’s legal counsel. Nothing on this page should be relied on as a statement of DRMA’s practices.

The guarantee below is DRMA’s actual policy, but it contradicts the Refunds & Returns section of the currently published Terms & Conditions, which says DRMA does not provide refunds. The Terms have to be amended before this page goes live.

Effective Date: [TO BE SET ON PUBLICATION]

Shipping

DRMA medications are compounded to your prescription after a licensed clinician reviews and approves your case. Our pharmacy typically begins compounding once a prescription is issued and, in many cases, ships the same day.

We ship to addresses within the United States only. You are responsible for providing a complete and accurate shipping address; we cannot reroute a package once the pharmacy has dispatched it. As set out in our Terms & Conditions, all orders are shipped under a shipment contract, so risk of loss and title pass to you when the carrier takes possession.

If your order has not arrived, or arrives damaged, contact us at support@drma.co or (877) 721-9710 and we will replace it at no cost to you.

Returns

Your medication is compounded to your individual prescription. Federal and state law prohibits the return and resale of dispensed prescription medication, so DRMA cannot accept the physical return of any prescription product once it has shipped, and you should not mail medication back to us. Unwanted medication should be disposed of through a drug take-back program or in accordance with FDA disposal guidance.

Because no return is possible, the guarantee below is a straight refund. You keep the product.

60-Day Money-Back Guarantee

If you are not satisfied with your results, you may request a refund within 60 days of your order. We refund what you paid, less the $20 consultation fee, which covers the licensed clinician’s review of your case and is not refundable once that review has taken place. No return of the product is required.

To request a refund under this guarantee:

Approved refunds are issued to the original payment method.

Cancelling a subscription

You may cancel a subscription at any time before its next billing date; see your account or contact support@drma.co. Cancelling stops future charges and does not by itself refund a shipment that has already been billed.

Questions

Contact us at support@drma.co, (877) 721-9710, Monday - Sunday 9am - 9pm ET, or write to DRMA, LLC, 2140 South Dupont Hwy, Camden, DE 19934.